When we talk about us, we mean the business that operates this website. When we talk about you, we mean the person using our website or services.
Fishotopia, including the premium membership section “Starlo’s Inner Circle” is committed to sharing and building our mutual passion for sustainable recreational fishing. It is dedicated to the enhancement of the fishing experience and knowledge of all users (paid or free), with the expectation of being suitable for the involvement of all age groups and backgrounds.
For these reasons, we simply cannot accept (and won’t tolerate) foul or offensive language, abusive or discriminatory attitudes, aggressive behaviour or defamatory comments. As we intend to socialise with one another at times, we expect all members to foster an attitude of respect and tolerance. We reserve the right to remove or block any offensive comments, and to ban offenders from our pages and sites without compensation or warning.
By participating in any forum on this website, you indicate that you understand these conditions and waive your rights to compensation or refund if your conduct breaches these terms.
NO UNLAWFUL OR PROHIBITED USE
Premium Memberships (granting access to the Subscription Only content of Starlo’s Inner Circle) are for the use of the Premium Member only. The subscription allows for the paying user to access the site through two devices, taking into consideration that we often use both a desktop and a mobile device. It is prohibited to share your login details with others. Our system is programmed to cancel and block any membership account that shows multiple IP addresses outside of these conditions.
If you are blocked/banned/cancelled for this reason, your membership fees are forfeit.
We have no control over the information accessed through links from our site. You use links at your own risk.
Unless otherwise specified, we own or are licensed to use the copyright in all material on our website. If you want to copy content from our site, ask first. We may or may not be able to authorise use, particularly of trademarks or material of other companies.
Anything contained on this website is provided “as is” without warranty or condition of any kind. While we attempt to ensure that the content of our website is correct, we cannot guarantee its reliability, accuracy or completeness. You agree that no information or advice provided by us constitutes medical, legal or financial advice or advice of any other regulated industry and users should not rely exclusively on any such information or advice.
LIMITATION OF LIABILITY
We will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website in any way. In addition, where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.
This limitation of liability applies to the fullest extent permitted by law, and shall survive any termination or expiration of this agreement or your use of this website or the services found on this website.
Payment and Refunds Policy
Payments are usually processed through PayPal or Stripe. We do not keep a copy of your payment details. For more information about Stripe, please visit https://stripe.com/au
Payments for advertising may be invoiced and paid by direct deposit or direct debit. Please contact us through the contact form to make those arrangements.
Payments for advertising
We may agree with you to enter into an instalment payment arrangement for advertising on our website. Before any payment is made we will advise you of the amount and frequency of the payments to be debited from your account. We may request that you sign a direct debit authority.
Advertising instalments will be payable monthly at an agreed rate for a minimum block of six (6) calendar months. If you wish to cancel instalment payments the full amount for advertising for the agreed term is payable before cancelation can be processed. Cancellation of a direct debit request must be notified to us at least five (5) days before the due date.
For materials delivered electronically, if you have any difficulty accessing or downloading any of the materials, please let us know immediately through the contact form. Please let us know what product you purchased and when and provide a brief explanation of your download problem so that we can address it properly.
No Exchange – we do not offer an exchange on products unless your item was faulty and you return it for a replacement. Return shipping costs are your responsibility.
Refunds are not available on electronic products after delivery unless there is a fault in the download.
Shipping costs are not refundable. Damage to goods in transit is not our responsibility unless there was inadequate packaging.
Refunds are only available for faulty goods and not available simply because you changed your mind. Faulty goods should be returned for refund. We may agree to refund without return if you are able to provide sufficient proof the fault in those goods. Return shipping costs are your responsibility.
If you believe the goods you have received are faulty please contact us through the contact form within seven (7) days of receipt of the item to request a refund.
Refunds are processed as soon as possible and paid using the same method of payment used by you to purchase the item. Stripe is usually prompt, but please allow for up to thirty (30) days for any refund to appear in your account.
The cost of postage is included in the payment amount shown to you at checkout. Some products are sourced overseas. Standard parcel rates will apply to international purchases. For international purchasers, any additional taxes or import duties are the responsibility of the purchaser.
Items are shipped within three (3) business days of purchase, unless otherwise specified. Please contact us through the contact form if you have not received your items within ten (10) days of the date of purchase if in Australia, and thirty (30) days if international.
This agreement is governed by the laws of New South Wales, Australia. You consent to the non-exclusive jurisdiction and venue of the courts of that jurisdiction.
We reserve the right to terminate your access to this website and the related services or any portion of it at any time, without notice.
SERVICE CONTACT: [email protected]